Built for Brands That Need More Than a Warehouse
Your products are too important to hand off to a generic fulfillment center. At Medaltus, we operate a climate-controlled warehouse designed specifically for beauty, skincare, and wellness brands — where product integrity, order accuracy, and customer experience are non-negotiable.
From the moment inventory arrives to the moment it reaches your customer, we treat every order like it represents your brand — because it does.
We don't just store and ship. We manage the entire operational layer of your physical fulfillment — from the moment product arrives at our facility to the moment it's in your customer's hands. Every touchpoint is handled with the care your brand deserves.
We connect directly with your selling channels — Amazon, Walmart, TikTok Shop, Shopify, and more — so inventory levels are synced in real time and orders flow automatically into our fulfillment system. No manual exports, no lag, no overselling.
Your inventory lives in our climate-controlled facility — purpose-built for beauty, skincare, and wellness products that require consistent temperature and humidity conditions. Proper storage protects product integrity, prevents contamination, and ensures every unit that ships is in perfect condition. We maintain 68–72°F at all times to ensure your actives should stay stable and your products protected.
We handle every pick-and-pack with precision — and we go beyond standard boxes. Custom packaging, branded inserts, tissue paper, gift wrapping, and specialty presentation are all available. Your unboxing experience is part of your brand, and we treat it that way.
Every order is verified before it leaves our facility — correct SKU, correct quantity, correct condition. We maintain a 99.9% accuracy target because a mis-pick isn't just an operational error, it's a customer experience failure and a return you pay for.
Orders placed before 2PM ship the same day — no exceptions, no batching delays. Fast fulfillment protects your seller metrics across every marketplace, keeps customers happy, and eliminates the "where is my order" contacts that drain your support team.
Every order receives real-time tracking confirmation the moment it ships. We provide both you and your customers with full visibility into shipment status — reducing inbound support volume and building the post-purchase confidence that drives repeat orders.
We fulfill to retail partners and wholesale accounts with the same precision as DTC — meeting retailer compliance requirements, routing guides, and labeling specs. Whether you're shipping pallets to a big-box retailer or cases to a boutique, we handle the complexity.
We manage the full returns process — receiving, inspecting, restocking, or disposing of returned units per your policies. A fast, clean returns operation protects your marketplace reputation and ensures your inventory records stay accurate at all times.
We track inventory at the lot and batch level — essential for beauty and wellness brands managing expiration dates, formula revisions, and regulatory compliance. FIFO rotation is standard. You always know what's in stock, what's expiring, and what needs to move.
We handle end-to-end customer service for fulfillment-related inquiries — shipping questions, delivery issues, damage claims, and return requests. Your customers get fast, professional responses that protect your brand reputation and your marketplace seller ratings.
We're built to scale with you — from hundreds of orders per month to tens of thousands. As your volume grows, we proactively optimize pick paths, storage layout, and carrier strategy to keep cost-per-order in check without sacrificing speed or accuracy.
We don't manage fulfillment in isolation — we connect it to every channel you sell on, so inventory, order flow, and customer experience work as one seamless system.
From receiving to delivery, our team manages every operational lever so you can focus on growing your brand:
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We don't just ship boxes — we protect your brand at every touchpoint.
Fulfillment is where brand promises are kept or broken. A late shipment, a wrong item, or a damaged product doesn't just cost you a refund — it costs you a review, a repeat customer, and your seller metrics.
We built our operation around the standards that beauty brands need — climate control, lot tracking, same-day shipping, and white-glove packaging — because those details are what separate a good customer experience from a great one.
We're structured as a true operational partner — not a transactional warehouse. Our incentives are tied to your success, which means we're constantly looking for ways to improve speed, reduce cost, and protect the customer experience you've worked hard to build.
Most 3PLs treat every brand the same. We specialize in beauty, skincare, and wellness — categories that have unique storage requirements, short shelf lives, and customers who notice when something isn't right. That specialization shows in every order we ship.
We invest in the infrastructure so you don't have to. Climate-controlled storage, advanced lot tracking, carrier relationships, and a team that knows your products — all available without a warehouse lease, equipment purchase, or dedicated ops hire.
• No warehouse lease or capital investment required
• Scales with your volume — no long-term minimums
• Same-day shipping protecting your seller metrics across every channel
• One operations partner across DTC, marketplace, and retail
Beauty customers share their unboxing experience. The packaging, the insert, the presentation — these aren't afterthoughts, they're part of your product. We offer custom packaging, branded tissue, inserts, and kitting that elevates the moment your customer opens the box, turning a fulfillment touchpoint into a brand touchpoint.
Liquids, glass packaging, pressurized containers, and temperature-sensitive formulas require more than a standard poly mailer. We know which carriers, packaging configurations, and shipping zones minimize damage rates for beauty products — because we've shipped millions of units and learned what breaks and what doesn't.
Beauty and wellness products expire. We track inventory at the lot and batch level, rotate stock on FIFO, and flag approaching expiration dates before they become a problem. Shipping expired product isn't just a customer service issue — it's a brand and regulatory liability.
Retinol degrades above 77°F. Vitamin C oxidizes in humidity. Probiotics die at the wrong temperature. Most 3PLs don't care — they're storing dog food and phone cases in the same building as your $80 serum. We maintain 68–72°F with humidity monitoring and automated alerts, because when your product degrades in transit, your reviews pay the price — and we won't stand for that.
Generic 3PLs treat a moisturizer the same as a phone case. Beauty, skincare, and wellness products have unique requirements — ingredient sensitivity, expiration management, regulatory compliance, and carrier knowledge — that require a fulfillment partner who actually understands the category.
Want to get back to focusing on what they love - developing incredible products.
Can’t justify the costs for agencies without the assurance they will grow your brand.
Are ready to expand to marketplaces but don’t want the operational overhead & training required to do so.
Need reliable and scalable fulfillment with temperature control to protect the quality of your products.
Generate $500K–$20M in forecasted annual revenue within the beauty, skincare, or wellness categories.
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