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B2B Fulfillment

Fulfilling a big-box retail purchase order or a wholesale account is a fundamentally different operation than fulfilling a single ecommerce order. Retail partners have strict compliance requirements — routing guides, EDI standards, chargeback penalties — that most fulfillment operations aren't built to handle correctly.

At Medaltus®, we manage retail and B2B fulfillment alongside your ecommerce operation, handling the EDI compliance, pallet building, and routing guide requirements that retail and wholesale partners demand.

Getting retail fulfillment wrong doesn't just delay a shipment — it triggers chargebacks that erode margin on every order. We build the operational discipline to avoid that from day one.

EDI compliance and routing guide requirements handled correctly
Pallet building and retail-spec packaging managed in-house
Chargeback risk minimized through compliant, on-time fulfillment
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3PL Services

Why Retail + B2B Fulfillment Matters

Retail partners operate on strict compliance frameworks. Routing guides dictate carrier selection, delivery windows, and labeling requirements — and violations trigger chargebacks that can quietly erode margin on every wholesale order if fulfillment isn't built to comply from the start.

B2B and retail fulfillment also require different physical handling than direct-to-consumer orders — pallet building, case-pack configurations, and freight coordination that a fulfillment operation focused solely on parcel shipping typically isn't equipped for.

As brands grow from pure ecommerce into wholesale and retail distribution, the fulfillment requirements multiply. A 3PL partner that can only execute parcel-level DTC fulfillment becomes a bottleneck the moment a retail purchase order comes in.

3PL Services

What We Deliver

We manage the operational complexity of retail and wholesale fulfillment so compliance risk stays low and your retail relationships stay healthy.

Combined Retail + DTC Operations

Retail and B2B fulfillment run alongside your direct-to-consumer operation in the same facility, giving you a single fulfillment partner across every channel.

Chargeback Prevention

We proactively manage the compliance details — labeling, timing, documentation — that most commonly trigger retail chargebacks, protecting margin on wholesale orders.

Pallet Building and Freight Coordination

Orders requiring pallet or case-pack configurations are built to retail spec, with freight coordination handled alongside your standard parcel fulfillment.

Routing Guide Adherence

We follow each retail partner's specific routing guide requirements for carrier selection, delivery appointments, and labeling to minimize chargeback risk.

EDI Compliance Management

We handle EDI transaction requirements — purchase orders, advance ship notices, invoicing — for retail and wholesale accounts that require electronic data interchange.

3PL Services

Our Process

We treat retail and B2B fulfillment as its own compliance-driven discipline, integrated into the broader fulfillment operation.

1.

Retail Requirements Review

We review each retail or wholesale partner's routing guide, EDI requirements, and compliance standards to understand what's needed for that specific account.

2.

EDI and Systems Setup

We configure EDI connections and any required systems integration to support purchase order processing and advance ship notice compliance.

3.

Fulfillment Workflow Build

We build pallet-building, case-pack, and labeling workflows specific to each retail partner's specifications.

4.

Launch and Compliance Validation

We process initial retail orders with close attention to compliance details, validating that routing guide and EDI requirements are being met correctly.

5.

Ongoing Chargeback Monitoring

We track chargeback activity and compliance performance by retail partner, correcting process gaps quickly to protect margin over time.

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Ready to Grow Your Brand?

We’ll reach out shortly to learn more about your brand and discuss how we can support your growth.
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