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Walmart Reimbursements

Walmart's fulfillment network processes millions of inventory movements, returns, and transactions every day. Within that volume, discrepancies happen — lost inventory, damaged items, processing errors, incorrect fee assessments. Left unaudited, these discrepancies represent real revenue that disappears quietly into operational noise.

At Medaltus, we recover revenue that would otherwise be lost. Through ongoing audits and active claim management, we identify and resolve discrepancies related to lost, damaged, or mismanaged inventory — driving incremental profit without additional effort on your side.

Because we're invested in your Walmart business, we're motivated to find every dollar that's owed to you. Recovery funds go back into the business — improving margin on the channel we're all accountable for growing.

Recover WFS inventory discrepancies before they disappear into Walmart's systems
Correct fee errors that quietly erode your Walmart margin
Add incremental profit — with no additional work from your team
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Walmart Services

Why Reimbursement Recovery Matters on Walmart

WFS has expanded rapidly — more fulfillment centers, higher transaction volumes, and a more complex returns flow through Walmart's 4,600+ store network. That scale creates more opportunities for discrepancies to occur and more places for them to go undetected. Most brands don't have a systematic process for finding them because identifying reimbursement opportunities requires detailed analysis of transaction data that doesn't surface in standard reporting.

Returns are a particularly significant source of unrecovered funds on Walmart. Items returned through Walmart's store network don't always end up back in your WFS inventory — and when they don't, that loss should be a reimbursement claim. Without active reconciliation, those funds rarely get recovered.

Fee errors compound quietly. A product classified at the wrong dimensions pays the wrong WFS fee on every single transaction until someone catches it. Across a high-volume SKU, the cumulative impact is significant — and it's recoverable if the claim is filed correctly.

Walmart Services

What We Deliver

We run Walmart reimbursement recovery as an ongoing operational process — not a one-time audit. Our team reviews transaction history continuously, identifies eligible discrepancies, builds accurate claims, and manages the recovery process through Walmart's support systems until funds are returned.

End-to-End Claim Management

We build and submit every claim, manage follow-up communication with Walmart Seller Support, and track cases through to resolution. You don't have to navigate Walmart's support systems directly.

Order and Processing Error Recovery

We identify order-level discrepancies — incorrect refunds, processing errors, and fulfillment failures — and manage the claims process for each eligible case.

FBA Fee Error Recovery

We audit WFS fee assessments against actual product dimensions and weight classifications — identifying cases where fees were miscalculated and submitting correction claims to recover the overcharge.

Returns Reconciliation

We reconcile customer return activity against WFS inventory records to identify items that were returned but not restocked or refunded correctly — and file claims for the inventory that should have come back but didn't.

WFS Inventory Discrepancy Audits

We conduct detailed reviews of WFS transaction history — inventory movements, receiving records, and fulfillment events — to identify discrepancies related to lost or damaged inventory that haven't been reimbursed.

Walmart Services

Our Process

Reimbursement recovery is a detail-oriented discipline that compounds over time. The brands that recover the most aren't the ones who did one big audit — they're the ones who built an ongoing process that catches discrepancies as they occur and files claims before eligibility windows close.

1.

Account and Transaction Audit

We start with a full review of your WFS transaction history — inventory records, return data, fee history, and order-level processing events — to establish a baseline and identify any existing recovery backlog.

2.

Discrepancy Identification and Prioritization

Our team analyzes the data to identify eligible reimbursement opportunities, prioritize by dollar value, and confirm each discrepancy before a claim is filed.

3.

Claim Documentation and Submission

We prepare accurate, well-documented claims through Walmart's support channels — structured to clear Walmart's review process quickly and minimize back-and-forth.

4.

Case Management and Follow-Through

We manage every open case until it's resolved — responding to Walmart's requests for additional information and escalating when cases stall.

5.

Recovery Reporting

We document recoveries so you have clear visibility into the transactions — and so we can track patterns that might indicate a systemic issue worth addressing at the operational level.

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